Return and Refund Policy

Funky Inx Return and Refund Policy

Return and Refund Policy

Thank you for shopping at Funky Inx. We value your business and strive to ensure that you are satisfied with your purchase. However, we understand that sometimes things don't go as planned. Please read our Return and Refund Policy carefully to understand our practices.

 

Returns

  1. Custom Orders: Products are printed and made on-demand when you purchased them. Due to the custom nature of our products, we do not offer refunds for custom orders or exchanges for different sizes. However, if your return reason is approved, you may be eligible for store credit.
  2. Approval Reasons: You can request a return for store credit if:
    1. The item received did not match the item description on our online store.
    2. The item received is a different product than the one you purchased from our store.

 

Requirements for Store Credit

To be eligible for store credit, the following conditions must be met:

  1. Return Request: You must initiate a return request within [3 days] of receiving your product. Please contact our customer service team to start the process.
  2. Shipping Fees: Customers are responsible for return shipping fees. We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
  3. Return Window: The returned item must be received by us within 30 days of the product delivery date.
  4. Approval Authorization Code: Once your return reason is reviewed and approved, you will receive an Approval Authorization Code. This code must be included with your returned item.

 

Store Credit

Once your return is received and inspected, we will notify you of the approval or rejection of your store credit. If approved, your store credit will be processed, and a credit will be applied to your account within 3 business days of the Return Authorized Credit email date you will receive from Funky Ink Customer Service (yoohoo@funkyinx.com).

 

Exclusions

Items that are damaged, used, or not in their original condition may not be eligible for store credit. We reserve the right to refuse store credit for any return that does not meet the requirements outlined in this policy.

 

How to Initiate a Return Request 

To ensure a smooth return process, please follow the steps below:

  1. Order Email: Forward the actual Order Email you received from Funky Ink that contains the item(s) you wish to return.
  2. Email Address: Send the forwarded email to yoohoo@funkyinkx.com.
  3. Subject Header: Ensure the email has the subject header "Return Request"
  4. Order Number: Make sure Order Number (Invoice Number) and Item Number(s) are included in your email.
  5. Ship Back the Product(s): You are responsible for postage and shipping fees.

    Send the product(s) back to:

    Returns
    c/o Funky Inx by Brandmetta
    1015 Riley Street
    Suite 888
    Folsom, CA 95630

By following these steps, our customer service team will be able to efficiently process your return request and provide you with further instructions.

 

Contact Us

If you have any questions about our Return and Refund Policy, please contact us at yoohoo@funkyinx.com. Funky Inx is a Brandmetta division. Your order transaction will show from "Brandmetta."